Return & Refund Policy
At ShapeWell, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return in accordance with the terms below.
1. Return Period
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be:
- Unused and unworn
- In its original condition
- In the original packaging, where applicable
- With all original tags and labels attached
- Free from stains, odors, damage, or signs of use
We may refuse a return if the item does not meet these conditions.
2. Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened, worn, or used.
The following items are generally not eligible for return:
- Personalized or customized products
- Items marked as Final Sale
- Gift cards
- Products that have been worn, washed, altered, or damaged after delivery
- Any other products that cannot legally be returned for hygiene or safety reasons
If you are unsure whether your item is eligible, please contact us before sending it back.
3. How to Request a Return
To start a return, please contact us at:
Email: contact@shapewell.com
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos, if the item is damaged or defective
Do not send your order back before receiving return instructions from our customer service team.
4. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise required by applicable law, customers are responsible for return shipping costs.
We recommend using a tracked shipping service when returning an item. ShapeWell is not responsible for returns that are lost or damaged during transit if no tracking information is available.
If you receive a defective, damaged, or incorrect item, please contact us before returning it. Where appropriate, ShapeWell will provide further instructions regarding the return shipping costs.